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celestaroqen

Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: March 15, 2025

Information We Collect

At celestaroqen, we collect information in several ways to provide you with the best possible educational experience in financial valuation techniques. The information we gather helps us tailor our programs to meet your professional development needs.

Personal Information

Name, email address, phone number, mailing address, professional background, educational history, and employment details when you register for our programs or contact us.

Technical Information

IP address, browser type, device information, operating system, referring websites, and pages viewed during your visit to our website.

Usage Data

Information about how you interact with our educational content, course progress, assignment submissions, and participation in online discussions or webinars.

Communication Records

Records of your communications with our team, including emails, phone calls, chat messages, and feedback forms to improve our services.

How We Use Your Information

We use your personal information for legitimate business purposes related to providing high-quality financial education. Our usage is always focused on delivering value and maintaining the educational relationship.

Primary Uses

  • Delivering course materials and educational content tailored to your learning goals
  • Processing enrollment applications and managing your student account
  • Providing customer support and responding to your inquiries
  • Sending important updates about your courses, schedules, and program changes
  • Improving our educational programs based on student feedback and performance data

We may also use your information to inform you about new courses or programs that align with your professional interests, but you can opt out of these communications at any time. Our marketing is always relevant and respectful of your time.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, there are specific circumstances where we may share your information with trusted partners or as required by law.

Service Providers: We work with carefully selected third-party companies that help us deliver our educational services. These might include payment processors, email service providers, learning management system providers, and technical support companies. All service providers are required to maintain the confidentiality and security of your information.

Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation. We may also share information to protect our rights, property, or safety, or that of our students or others.

Business Transfers: In the unlikely event that celestaroqen is acquired by or merged with another organization, your information may be transferred as part of that transaction. We would notify you of any such change in ownership or control.

Australian Privacy Compliance

As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This means we maintain high standards for handling your personal information and provide you with clear rights regarding your data.

Your Rights and Choices

You have significant control over your personal information. We believe in transparency and your right to understand and control how your data is used.

Access Your Information

Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Update or Correct

Ask us to update or correct any inaccurate or incomplete personal information in our records.

Delete Your Data

Request deletion of your personal information, subject to certain legal and contractual obligations.

Restrict Processing

Ask us to limit how we use your information in certain circumstances while maintaining your account.

Data Portability

Request a copy of your information in a structured, machine-readable format for transfer to another service.

Opt-Out Options

Unsubscribe from marketing communications while still receiving important course-related updates.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy.

Data Security and Protection

Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards: We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for security vulnerabilities. Access to your information is restricted to authorized personnel only.

Physical Security: Our servers and data storage facilities maintain strict physical security controls. We work with reputable hosting providers who meet international security standards.

Administrative Controls: Our staff receive regular training on privacy and security practices. We maintain strict policies governing access to and handling of personal information.

Incident Response

In the unlikely event of a data breach, we have procedures in place to quickly assess the situation, contain the breach, and notify affected individuals and relevant authorities as required by Australian law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and understand how you interact with our content. These technologies help us provide personalized experiences and improve our services.

Essential Cookies: These are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas.

Performance Cookies: These help us understand how visitors use our website by collecting anonymous information about page visits, time spent, and any error messages encountered.

Functionality Cookies: These remember your preferences and choices to provide a more personalized experience, such as language settings or login information.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your user experience.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Student Records: Academic records and course completion certificates are typically maintained for seven years after completion to provide ongoing verification services.

Marketing Data: Contact information for marketing purposes is retained until you opt out or we determine the information is no longer useful.

Legal Requirements: Some information may be retained longer to comply with Australian legal and regulatory requirements, particularly regarding financial education and professional development records.

When information is no longer needed, we securely delete or anonymize it to protect your privacy.

International Data Transfers

While celestaroqen is based in Australia, some of our service providers may be located in other countries. When your information is transferred internationally, we ensure appropriate safeguards are in place.

We only transfer personal information to countries with adequate privacy protections or under contractual arrangements that require the same level of protection as provided under Australian privacy law.

Current International Services: We may use cloud services or educational platforms hosted outside Australia. In such cases, we ensure these providers meet strict privacy and security standards equivalent to Australian requirements.

Your Consent

By using our services, you consent to the transfer of your information as described in this policy. We will always notify you of any significant changes to our data transfer practices.

Privacy Questions and Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, we're here to help. Our team is committed to addressing your concerns promptly and thoroughly.

Privacy Officer
info@celestaroqen.com
Phone
+61 402 516 511
Mail Address
17a Desmond St
Cessnock NSW 2325
Australia

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call during business hours (Monday-Friday, 9 AM-5 PM AEST).